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CEM Specialties Inc.

Process & Emission Monitoring Specialists

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CEM SPECIALTIES INC. 1100 Dearness Drive London, Ontario
Canada  N6E 1N9
Tel: 519-681-9595
Fax: 519-681-8799
Toll Free: 1-866-236-7732
admin@cemsi.on.ca


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CUSTOMER SATISFACTION SURVEY

 

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1. Are you aware that CEM Specialties Inc. is the Authorized Solutions Provider, for ABB Analytical Products covering Gas Analyzers, Emission Monitoring Systems, Process GCs and Photometers, and FTIR Products?           

Yes No

2. Are you aware that CEM Specialties is an ISO 9001 registered Company?

Yes No

3. Is ISO registration important in making your vendor selection? 

Yes No

4. What is your overall satisfaction ranking with CEM Specialties?

Excellent Good Average Poor

5. Would you recommend CEM Specialties to others?

Yes No Not Sure

6. Please check which services/products you have chosen to purchase from  CEM Specialties.

             Training                                                                          In-house Analyzer and Product Repair

            Systems for Regulatory Compliance                          Preventive Maintenance Contract

            System for Process Control                                        Emergency Service

            Product: Analyzers, Components, GCs, etc              Consulting

            Parts                                                                               Other

            On-site Service

7. Please rate us on the services and products we provide to you.

  Excellent Good Average Poor N/A
Design Application Knowledge

Training

Knowledge of CEM Applications

Knowledge of Process Monitoring Applications

Knowledge of Your Industry

Customer Service

Product Quality

Product Selection

Product Service
Quality Manuals & Documentation

 

 

8. Are problems resolved to your complete satisfaction?

Yes No

 9. Are there any recommendations for improvements or comments you would like to offer to help us better serve you?

10. Please rate us on our Core Values – ‘Responsiveness to the Customer and the Marketplace’.

  
  Excellent Good Average Poor N/A
Responsiveness to Sales Inquires

Responsiveness to Delivery of Technical Service

Responsiveness to Inquires of Technical Support
Provision of Product and Parts

Up to Date Product and Technical Knowledge

Up to Date Regulatory Knowledge

 

11. Do you have you any future or pending regulatory or process monitoring equipment requirements we can assist with?

Yes, please provide details below No

                     

 

12. Would you like to receive notifications on upcoming CEM Specialties’ seminars, courses and news bulletins?

Yes No

13. Please provide your company name, contact name, title and where we can reach you.

 

 

 

 

 

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