Customer Satisfaction Survey

CEM Specialties Inc.

Process & Emission Monitoring Specialists

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CEM Specialties Inc. 1100 Dearness Drive London, Ontario
Canada N6E 1N9
Tel: 519-681-9595
Fax: 519-681-8799
Toll Free: 1-866-236-7732
admin@cemsi.on.ca

CUSTOMER SATISFACTION SURVEY

Back to Feedback

Our on-going effort to improve the delivery of quality products and services includes soliciting feedback from our customers. This mechanism allows us to identify our areas of strength and weakness and adjust our business processes accordingly. Please take a few moments to answer the questions below and forward the form to us by pressing the Submit Form button.

Please provide the following contact information:

Name

Title

Company

Street Address

Address (cont.)

City

State/Province

Zip/Postal code

Country

Work Phone

Please provide Area Code

FAX

Please provide Area Code

Email

URL

1. Please check which products or services have been supplied to you:

SERVICES

Specification Preparation		Consulting
Systems Design		Systems Installation /Supervision
Start-Up & Commissioning		Training
Technical Seminar / Course		Certification Test Support
On-Site Service & Repair		In-House Service & Repair
Preventive Maintenance Contract		Emergency Response Contract
QA/QC Manual Preparation		Other

PRODUCTS

CEM System - Regulatory Compliance
CEM System - Process Control
Spares - Replacement Parts
Data Acquisition & Reporting System
Discrete Components: Gas Sample Probes, Heated Sample Umbilicals, Sample Conditioning Equipment, Gas Analyzers

2. Why did you select CEM Specialties Inc. as a supplier?

Product Knowledge		24 hr "On-Call" Option
Application Knowledge		Service Support
Parts Availability & Delivery		Technical Support
Reasonable Pricing		Location of Office
Quality Products		Previous Experience
Turn-Key Supply Capability		Reference from Others
ISO 9001:2000 Registration		Other (please explain in question #4)

3. How would you rate us in the following areas?

Area	Satisfaction Rating	Ranking
Systems Design
Technical Support Services
Knowledge of CEM Industry
Knowledge of your Industry
Customer Service
Sales & Marketing
Product Quality
Product Selection
Product Delivery Time
Product Service
Response Time on Technical Issues
Response Time on Warranty Issues
Quality of Manuals
Quality of Drawings

4. Who do you consider to be our key competitors?

5. Do you have any future or pending monitoring applications that we can assist you with?

6. What new products or services would you like us to provide?

7. Would you like to receive mailings on upcoming CEM specialty seminars, courses and news bulletins? Yes No

Thank you for taking the time to fill out this questionnaire. We will use your answers to continue our commitment to quality and excellence.

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